After Optalex implementation has been accomplished, high qua- lity, responsive and reliable customer support becomes crucial. A close relationship established during the implementation phase continues with our help desk service, system updates, mainte- nance, and optional on-site visits.
Optalex help desk support is available to respond to support calls for system errors, malfunctions, and problems in the so- lution, system, hardware, or software. The help desk can be reached by telephone, email, fax, and via the Web. Emergency support is available on a 24 hours-a-day basis.
Software support, maintenance updates, and new releases are provided with annual support maintenance service. System performance and up time can be monitored remotely as needed and agreed with the customer.
As an additional support service, an Optalex service representa- tive will visit the customer on-site to perform routine mainte- nance, troubleshooting, upgrades, consulting, and other support activities related to the specific customer implementation.
